Reviews

Chris Ervin did an outstanding job! He is very courteous and knowledgeable. He's a true professional!

After getting a bad vibe from Humphreys I called you guys. Your tech, Chad, came out and immediately realized that whomever came from Humphreys didnt really know what they were doing and instead of fixing the problem they chose to try to hose me part by part needless to say Chad knocked it out of the park figuring out what they jacked up and fixing the problem. Parts had to be ordered, and it took a bit longer, but the courtesy, professionalism, and friendliness of everyone from Chad, Taylor, and another gal who answered the phone (sorry I dont remember her name) made this hellish situation so much better. Thank you so very much for being an upstanding business here in Jacksonville. I truly appreciate everything!

Had a simple wear issue that was covered under warrantee. They came out within the hour and had us heating back up in now time. Thank y’all for the quick service!

Adam has been servicing my parents unit in Hampstead for 4 years. My Dad passed away last month so my mom is now handling the service. Adam greeted my mom and myself and gave his condolences. He was very helpful explaining the unit to me and what filter to use and how often it needs to be replaced. I feel very fortunate that I was at the house when Adam made his service call. He is respectful, knowledgeable and courteous. DownEast Heating & Air Conditioning is fortunate to have him on their service team. Thank you Adam

AJ was spectacular. Very explanatory about my situation and full of options to fix it. Best service experience I've ever had. Plan to let him handle all 300 of my rental properties. Will never call another company.

If every business responded to their customers the way Down East in Wilmington does there would be many happy people! They are ALWAYS on time, perform excellent work, are fast and very careful to cleanup after themselves. The prices are more than reasonable. Adam has helped us twice, once with a duct issue (from our previous system) and recently after a hurricane for a checkup we requested. Both times he was fast, courteous, and explained what he was doing and why. This is very important to us. We are very happy to be customers of Down East HVAC Wilmington and highly recommend Adam and his coworkers to all who need this service.

First time new installment of mini splits. I am very pleased with the technician William and team that came in and installed the splits. They are working great. The service was excellent and I will be recommending others to Down East. I am a satisfied customer.

Al was quick to respond after hours and the repairs were made the next day. I appreciate his expertise and kindness.

Adam was prompt, courteous, professional, and explained things the best of any air conditioning maintenance person that I have come into contact with. He was the kind of person you would be glad o see again.

Cody did an amazing job today, he was here at least a couple hours cleaning my coils and the outside unit. He even informed me I was using the wrong filter size and told me what size I need. I appreciate all his hard work he did for me today. My son's room always stayed hot out of everyone I asked about it, they couldn't give me an answer. Today my son has cold air flowing in his room!! Thank You Cody for all your hard work!! My family appreciate it!!

Had my first service call with Down East and couldn't be happier with the outcome. As a new homeowner in Brunswick Forest the air conditioning hasn't been run since we closed in December. Adam came out within 2 hours of my call to the office and checked our new system and found we weren't getting enough airflow. Made some very helpful recommendations and adjustments and system is now working as it should. Thank you Adam and Down East for your prompt and professional service. It's a pleasure to work with you!

We were blessed to have two young men, Adam and Kent come and check out our heating and air systems for the first time today. They were thorough and knowledgeable and did a terrific job. We are delighted to have chosen Down East Heating and Air Conditioning to be our specialists for our home.

Had a replacement mini split unit installed. Work was done professionally and we are very happy with the service we received and the unit. We have been using Down East for the last 7 years, and we would recommend them to anyone needing heating and air services.

Hi, happy we have Adam for our checkups and service when needed. We've had a lot of HVAC people from various companies come here with differing ideas and conflicting information, but Adam is the guy we rely on with the experience and info to keep our system in good working order. He's also a nice guy! You're lucky to have him. Thanks, Rob.

We’ve been using Down East Heating and Air for many years. Our service technician whose name was Cody, he was by far the best tech we have worked with. He was so knowledgeable and used these high tech tools that we haven’t ever seen the company use before. He spent much time in getting the system working the best it probably has ever ran in the time he was here. He also informed us that the thermostat we have could give false readings because it was an obsolete device and that it had a history of being faulty. We decided to upgrade the thermostat while he was here. His service was top notch.

AJ is a great asset to any company and as long as hes there I will use this company for all my hvac needs. Great group of people to work with. Currently awaiting quotes and looking forward to doing business.

Service was exceptional! Ken is very knowledgeable and was helpful in getting our HVAC system back up and running. We called in the issue and within 2 hours a technician was at our front door ready to assist us. He also walked me through registering my system and extending the warranty from 5 to 10 years. We truly appreciate the help and we are secure knowing that Down East has our HVAC needs covered.

Adam has been maintaining our systems for years. He is super friendly, courteous, efficient and helpful. He has also assisted us in our search for replacement filters at the most reasonable. prices.

Adam is a great technician, friendly and helpful. He gives us helpful tips on getting the most out of our HVAC system.

As always AJ has been a pleasure to work with. Prompt, efficient, and his willingness to accept and make all my last minute changes says alot about his character. Great guy.

Adam did our recent spring/summer check up. As always, he is professional, courteous, prompt, and tidy. He has serviced our system previously and we are happy to have his expertise and knowledge in any recommendation he may offer.

Outstanding service, very nice young men!

Adam is a very prompt and always knowledgeable concerning our HVAC system. He is courteous and pleasant to talk with. I wish all service personnel were like Adam.

AJ was very kind when he come out. I locked myself out of the thermostat by mistake. My landlord sent Down East out. AJ walked me through it and explained what to do if it ever happened again. Then we got in a conversation about the virus and how its effecting us. Then he prayed with me about me and my family. Very nice young man.