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Reviews

At Down East Heating & Air Conditioning we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.

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Reviews of Down East Heating & Air Conditioning

5

(Based on 13 rated reviews)

55

27-Jun-2019

Product or service reviewed: Unclogged my AC unit

Kenny was great he unclogged my drain and showed me what to do incase it happens again. He was very helpful and resourceful. He was friendly and polite and understanding. Never had anyone to explain to me before what was happening with my unit. He did that and so much more!!
55

05-Jun-2019

Product or service reviewed: Emergency Holiday service

Called the emergency line on Memorial day weekend. I got a call back within 10 minutes and a technician was on scene within an hour. I had a house full of guests and the AC unit stopped working overnight. Down East had the part I needed and we had cool air and the weekend was salvaged. From now on, Down East is my AC service provider.
55

17-Jan-2018

Product or service reviewed: HVAC System Replacement

We had nothing but 5-star experiences with this company. From the initial phone call through the installation, we were treated with professionalism, respect, and courtesy. Highest possible recommendations. We were expecting snow in our area when our heat went out. The company we initially called couldn't make it out until the end of the week. A family member recommended Down East, so we called and requested service. We had a technician at our home the next day, and had a replacement HVAC system installed the day following that. Exceptional service, thank you to everyone involved!
55

Your guys did a fantastic job and were very respectful of the property. You don’t always see that so we really appreciate the professionalism they displayed. The system seems to be working great. I am amazed at how quiet it is compared to the old one.

55

A note to let you know how much I appreciate you! Thanks for spoiling me with great customer service!

55

In our quarterly business meeting, held last night, the building and grounds committee expressed to the church the fine cooperation your staff has rendered to us over the past years. For this reason we would like to take this opportunity to express our thanks and appreciation for that service and the courteous and Christ-like manner in which it was provided.

55

Thank you so much for the fine job of installing my new air conditioner. My family has certainly enjoyed it the past few days!

55

Thanks for installing the heat pump for me. Your employees were cordial, very gentlemanly and efficient.

55

Thank you for your prompt and courteous service! I would recommend you to all!

55

When we need service on our a/c or heating system we can always count on Down East. Thank you for such good service and a good relationship for the past 18 years.

55

In January I was having trouble with my heating system. I spoke with the ladies that answered the phone and with Billy and all of them were very pleasant. Terry came out and he was very nice, thank you for your service. I am very warm now.

55

Excellent service and scheduling. When my a/c broke I neede it fixed right away, with the 90 degree heat. I called Down East and they gave me an appointment, they called prior to arriving and were here on time. The serviceman was nice and fixed everything!

55

My wife and I came home to find that our a/c had gone out. I called Down East well after hours and had them come out and check my unit. The tech showed up very quickly and proceeded to troubleshoot the system. Found out that the air compressor had gone bad and needed replacing. I consulted the internet and found that Down East was within the normal charge. I also contacted another local HVAC dealer and they were a full $100.00 higher and that didn't include the original service call which was included in the Down East quote. Down East installed the part with no hasseles and in the amount of time they said. Very satisfied with the cost and service provided by Down East.