

Reviews

At Down East Heating & Air Conditioning we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
All trademarks or brands on this page are registered by their respective owner and are not affiliated with our company, nor do they endorse or sponsor our products or services.
See What Our Customers Have to Say - 66 Reviews

Barbara Nolet
10/21/2020
Located in Harpswell
10/21/2020
Located in Harpswell
Adam has been servicing my parents unit in Hampstead for 4 years. My Dad passed away last month so my mom is now handling the service. Adam greeted my mom and myself and gave his condolences. He was very helpful explaining the unit to me and what filter to use and how often it needs to be replaced. I feel very fortunate that I was at the house when Adam made his service call. He is respectful, knowledgeable and courteous. DownEast Heating & Air Conditioning is fortunate to have him on their service team. Thank you Adam
Service: Preventive Maintenance

Sharon Harmon
08/07/2020
Located in Wilmington
08/07/2020
Located in Wilmington
If every business responded to their customers the way Down East in Wilmington does there would be many happy people! They are ALWAYS on time, perform excellent work, are fast and very careful to cleanup after themselves. The prices are more than reasonable. Adam has helped us twice, once with a duct issue (from our previous system) and recently after a hurricane for a checkup we requested. Both times he was fast, courteous, and explained what he was doing and why. This is very important to us. We are very happy to be customers of Down East HVAC Wilmington and highly recommend Adam and his coworkers to all who need this service.
Service: Preventive Maintenance

Wanda
07/26/2020
Located in Washington
07/26/2020
Located in Washington
First time new installment of mini splits. I am very pleased with the technician William and team that came in and installed the splits. They are working great. The service was excellent and I will be recommending others to Down East. I am a satisfied customer.
Service: New System Installation

LAQWANDA KELLY
05/26/2020
Located in Jacksonville
05/26/2020
Located in Jacksonville
Cody did an amazing job today, he was here at least a couple hours cleaning my coils and the outside unit. He even informed me I was using the wrong filter size and told me what size I need. I appreciate all his hard work he did for me today. My son's room always stayed hot out of everyone I asked about it, they couldn't give me an answer. Today my son has cold air flowing in his room!! Thank You Cody for all your hard work!! My family appreciate it!!
Service: System Repair

Catherine Parello
05/21/2020
Located in Leland
05/21/2020
Located in Leland
Had my first service call with Down East and couldn't be happier with the outcome. As a new homeowner in Brunswick Forest the air conditioning hasn't been run since we closed in December. Adam came out within 2 hours of my call to the office and checked our new system and found we weren't getting enough airflow. Made some very helpful recommendations and adjustments and system is now working as it should. Thank you Adam and Down East for your prompt and professional service. It's a pleasure to work with you!
Service: New System Installation

Robin Howard
05/19/2020
Located in Hampstead
05/19/2020
Located in Hampstead
We were blessed to have two young men, Adam and Kent come and check out our heating and air systems for the first time today. They were thorough and knowledgeable and did a terrific job. We are delighted to have chosen Down East Heating and Air Conditioning to be our specialists for our home.
Service: Preventive Maintenance

Rick Smothers
05/15/2020
Located in Wrightsville Beach
05/15/2020
Located in Wrightsville Beach
Had a replacement mini split unit installed. Work was done professionally and we are very happy with the service we received and the unit. We have been using Down East for the last 7 years, and we would recommend them to anyone needing heating and air services.
Service: New System Installation

Rob Gillis
04/16/2020
Located in Leland
04/16/2020
Located in Leland
Hi, happy we have Adam for our checkups and service when needed. We've had a lot of HVAC people from various companies come here with differing ideas and conflicting information, but Adam is the guy we rely on with the experience and info to keep our system in good working order. He's also a nice guy! You're lucky to have him. Thanks, Rob.
Service: Preventive Maintenance

Amy Kennedy
04/14/2020
Located in Jacksonville
04/14/2020
Located in Jacksonville
We’ve been using Down East Heating and Air for many years. Our service technician whose name was Cody, he was by far the best tech we have worked with. He was so knowledgeable and used these high tech tools that we haven’t ever seen the company use before. He spent much time in getting the system working the best it probably has ever ran in the time he was here. He also informed us that the thermostat we have could give false readings because it was an obsolete device and that it had a history of being faulty. We decided to upgrade the thermostat while he was here. His service was top notch.
Service: Preventive Maintenance

Tony Rivera
04/03/2020
Located in Holly Ridge
04/03/2020
Located in Holly Ridge
Service was exceptional! Ken is very knowledgeable and was helpful in getting our HVAC system back up and running. We called in the issue and within 2 hours a technician was at our front door ready to assist us. He also walked me through registering my system and extending the warranty from 5 to 10 years. We truly appreciate the help and we are secure knowing that Down East has our HVAC needs covered.
Service: System Repair

Stu & Jill Fierstein
03/30/2020
Located in Leland
03/30/2020
Located in Leland
Adam did our recent spring/summer check up. As always, he is professional, courteous, prompt, and tidy. He has serviced our system previously and we are happy to have his expertise and knowledge in any recommendation he may offer.
Service: Preventive Maintenance

Dedra Barnes
03/23/2020
Located in Ayden
03/23/2020
Located in Ayden
AJ was very kind when he come out. I locked myself out of the thermostat by mistake. My landlord sent Down East out. AJ walked me through it and explained what to do if it ever happened again. Then we got in a conversation about the virus and how its effecting us. Then he prayed with me about me and my family. Very nice young man.
Service: System Repair
See All Reviews